Network Connections

The Surface UTILITY / Network / Network Connections screen lets you view details of the MixRack and Surface currently connected to the TouchScreen computer.  Use the Change Surface and Change MixRack buttons to open a list of devices available on the network if others are connected. You can select to reconnect to a different device in the list. Touch Apply and then Restart.

 

If you get the UNABLE TO CONNECT screen when you boot the system up:

Cable and connection

Check that the CAT5 cables connecting the MixRack and Surface are correctly plugged in and not damaged.

If you are using a two cable connection check that they are not crossed over or plugged into the wrong sockets.

ACE connection

Make sure the CAT5 cable is plugged into the ACE sockets, not NETWORK at each end.

Do Not plug in a second NETWORK cable if you are connecting a fixed format iLive with ACE.

If you are using a single cable connection via the ACE option card in the modular iLive RAB2 Port A slot then make sure the NETWORK connection is bridged at both ends using short CAT5 jumper cables.

Network connections  (select a MixRack)

If you are attempting to connect to a MixRack which has a different name or network address to the last rack connected, you need to select it using the Network Connections screen.

Touch the Change MixRack button to open a list of MixRacks identified on the network.  Select the MixRack you want to connect to and touch Apply.

Dual-Rack settings

If the Master and Slave MixRack in a Dual-Rack system have the same IP address then they will not connect and the system will hang due to network conflict. This may be the case if both MixRacks have had their IP addresses reset to the default 192.168.1.1. Make sure each MixRack has a compatible but unique IP address before connecting them together. You can set this by resetting one MixRack and connecting the other to the Surface or Editor to change its IP address before connecting the first.

If a MixRack left in Slave mode is connected to a Surface as a single rack system it will also fail to connect. Use the Reset Network Settings switch to reset the MixRack for normal operation.

More about Dual-Rack operation.

Reset network IP addresses

If the MixRack is not recognised then its IP address or operating mode may not be compatible with the rest of the system. In this case reset the 3 network addresses to factory default so that the MixRack, Surface and TouchScreen can see each other and reconnect. Once reconnected you can change the network settings to suit your application.

Resetting the addresses in this way should only be done if you are using a single stand alone system. Do not do this if you are connected to a DHCP server or system network with other devices connected.  For complex network arrangements refer to your IT manager or use standard networking tools to diagnose problems.

How to reset network settings.

Editor

For further diagnostics you could try connecting a laptop running iLive Editor to 'MixRack + Surface', or to 'MixRack only'.

If you need further help please contact Allen & Heath Tech Support in your area.