
Solving Problems
In the case of problems with…
…the cardreader.
• Check the connection of the cardreader.
• Make sure the device is PC/SC-compatible.
• Install the latest version of the device-driver.
…a smartcard.
• Make sure the card is correctly inserted into the device.
• Remove the card and inspect the electrical contacts.
• If the problems persist exchange the smartcard.
• Basic memorycards are not supported.
…the service.
• First attempt the above steps.
• Close processes that tries to access the cardreader.
• Disconnect all readers for more than 2 minutes. Then the system services will be restarted, when reconnecting a reader.