How to upgrade from one release of nService to another

  1. Please see changes.htm.

Upgrade HD2 data

  1. Copy \Inetput\wwwroot\nService3\Help\upgrade_hd2.hds to \hd2\webroot\script\folder.
  2. Open it up in Help Desk Studio. Correct the data source settings if needed.
  3. Select Debug | Start to run the script.
  4. Point your browser to http://nservice3_website/Admin/EncryptOldPwdPage.aspx to encrypt all passwords.
  5. Log on to nService 3 web interface to check if the data has been copied over. Set up routing rules if necessary.

Upgrade Perfect Tracker 7 Help Desk data

  1. Please upgrade your Perfect Tracker 7 to Help Desk Server 2 first and then upgrade from HD2 to nService3.

Upgrade Perfect Tracker 6 Help Desk data

  1. Copy \Inetput\wwwroot\nService3\Help\upgrade_pt6hd.hds to \pt6\script\folder.
  2. Open it up in Perfect Tracker 6 Studio. Correct the data source settings if needed.
  3. Select Debug | Start to run the script.
  4. Point your browser to http://nservice3_website/Admin/EncryptOldPwdPage.aspx to encrypt all passwords.
  5. Log on to nService 3 web interface to check if the data has been copied over. Set up routing rules if necessary.