nService authorization (i.e. access control) is based on groups. Each service in the service tree has three groups defined: user group, technician group and administrator group. Services that don’t have these three groups defined inherit them from their ancestors. If a service inherits the groups, it must inherit all three groups.
Module |
Action Right |
Module User Group |
Module Technician Group |
Module Admin Group |
System Admin Group |
Service |
Submit service requests on this service. |
Yes |
Yes |
Yes |
Yes |
Add, edit, respond to, assign, close service requests of this service. Run query; |
No |
Yes |
Yes |
Yes |
|
Delete service requests of this service; Edit, move and delete the service; Add, edit, delete the request routing and notification rules, statuses and priorities of this service. |
No |
No |
Yes |
Yes |
|
Product |
Can select the product in service requests. |
Yes |
Yes |
Yes |
Yes |
Add, edit, delete, move products and sub-categories. |
No |
No |
Yes |
Yes |
|
Knowledge |
View knowledge articles and question & answer wizards. |
Yes |
Yes |
Yes |
Yes |
Add and edit knowledge articles and question & answer wizards. |
No |
Yes |
Yes |
Yes |
|
Delete and move knowledge articles and question & answer wizards; Add, edit, delete, move knowledge folders. |
No |
No |
Yes |
Yes |
Service workers can add tasks to calendar. System administrators and the owner of the tasks can delete them. Service workers are users who are in the technician group or administrator group of any service.
Action Right |
Users |
Service Workers |
System Admin Group |
Add and edit organizations and sites |
No |
Yes |
Yes |
Delete organizations and sites |
No |
No |
Yes |
Action Right |
Users |
Service Workers |
Organizational Unit Admin Group |
System Admin Group |
Browse organizational unit tree |
Employees |
Yes |
Yes |
Yes |
Add, edit, delete and move organizational units |
No |
No |
No |
Yes |
Add, edit users, groups and assets in an organizational unit |
Edit Self |
No |
Yes |
Yes |
Delete users, groups and assets in an organizational unit |
No |
No |
Yes |
Yes |
Action Right |
Users |
Organization Admin Users |
Service Workers |
System Admin Group |
Add, edit users not in any organizational unit |
No |
Yes, within his organization |
Yes |
Yes |
Delete users, groups and assets not in any organizational unit |
No |
Yes, within his organization |
No |
Yes |
Organization admin users are designed for organizations other than the website owner. They don’t have any meaning in the organization that owns the website. It is designed to let the companies that you serve to manage their own users.
Only users in the system administrator group are allowed to perform any actions on these modules.
Copyright© 2007 Avensoft.